Unfortunately there's a problem...

Telephone conversation involving a complaint.

Me: Tao Loon Company (Sales Office)

-Berraondo S.A

Me: Good afternoon, Tao Loon company. My name is Raiza E. Figueroa .

- Good afternoon. My name is Johny from Berraondo S.A Company.

Me: How can I help you?

- We haven’t received 3 of the 20 printers that we have purchased on order HF5618.

Me: I’m very sorry for this mistake.

-It’s not the first time we’ve had this problem.

Me: Maybe there are an error on order administration office.

- There's seem to be an error but I need the other three printers urgently.

- Delays are costing me unhappy customers.

Me:  I’m so sorry but actually we are having stock problems.

- Can you bring me a promise of delivery date as soon as possible?

Me: I’ll promise to you that next Monday you will receive the other three printers.

- You can’t dispatch it now?

Me: No. Sorry but right now it’s not possible.

- Oh! There’s an email to confirm dispatch?

Me: Of course. I’m so sorry about the problem.

Me: ¡Have a good one! Good Bye